PRIVACY POLICY
Effective Date: September 1, 2025
Business-Class Trip LLC (“Business Class Trip,” “we,” “our,” “us”) respects your privacy and is committed to
protecting your personal information. This policy describes Business-Class Trip LLC’s practices regarding
personally identifiable information or personal data (“personal information/PI”).
This policy applies to our website (businessclasstrip.com), applications, email communications, phone calls,
text messages, and social media accounts (collectively, the “Platforms”). By using our Platforms, you
acknowledge and agree to the terms set forth in this policy.
PURPOSE OF THIS PRIVACY POLICY
This Privacy Policy explains how Business-Class Trip LLC collects and processes your personal information (“PI”), including any PI you may provide through our Platforms when you purchase a product or service, or when you sign up for our newsletter.
It is important that you read this Privacy Policy together with any other privacy notices, fair processing notices, or specific policies we may provide on particular occasions when we are collecting or processing PI about you. This will ensure you are fully aware of how and why we are using your PI.
This Privacy Policy supplements other notices and policies and is not intended to override them.
CONTACT DETAILS
Business-Class Trip LLC is the company responsible for your personal information (“PI”). We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, please contact the DPO using the details below:
Full name of legal entity: Business-Class Trip LLC Email address: privacy@businessclasstrip.com
POLICY AMENDMENTS
We keep our Privacy Policy under regular review and update it at least once every 12 months. Business-Class Trip LLC may make minor amendments to this Privacy Policy that do not adversely affect your privacy, except where otherwise required by law.
In the event of material changes, Business-Class Trip LLC will publish the amended policy on our Website and, where possible, notify you either by email or via pop-up notice when you next use our Platforms.
Amendments shall take effect on the stated Effective Date. The most current version of this Privacy Policy will always be published on our Website.
DATA ACCURACY
When you provide us with personal information (“PI”), you represent and warrant that the information is true, accurate, complete, and current. You also confirm that you are authorized to provide such information to us.
It is important that the PI we hold about you remains accurate and up to date. Please notify Business-Class Trip LLC promptly if your personal information changes during your relationship with us.
THE CATEGORIES OF PERSONAL INFORMATION WE COLLECT
We may collect, use, store, and transfer different kinds of personal information (“PI”) about you, which we have grouped together as follows:
We may also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your PI but is not considered PI in law, as it does not directly or indirectly reveal your identity. For example, we may aggregate Network Activity Information to calculate the percentage of users accessing a particular feature. However, if Aggregated Data is combined with PI in a way that directly or indirectly identifies you, we treat the combined data as PI and handle it in accordance with this Privacy Policy.
Customer Support: If you contact our customer support services, we will collect any inquiries, complaints, or other information you provide to our support team.
Special Categories of Personal Data: We may, with your consent and where necessary, collect and process sensitive PI that reveals special categories of information, such as:
We will only use such sensitive information to:
CHILDREN
Business-Class Trip LLC does not knowingly collect personal information (“PI”) from minors, except when the minor is included as a traveler in a booking.
If we become aware that a minor has attempted to submit PI through our Platforms outside of this context, we will promptly remove such information from our records.
If you are the parent or legal guardian of a minor who has provided us with PI, please contact us so that we can delete the information.
IF YOU FAIL TO PROVIDE PERSONAL INFORMATION
Where we are required by law to collect certain personal information (“PI”), or where PI is necessary under the terms of a contract we have with you, we may be unable to perform that contract if you fail to provide the requested PI. For example, without required identification details, we may not be able to issue tickets or provide booked services. In such cases, Business-Class Trip LLC may need to cancel the product or service you have with us. If this occurs, we will notify you at the time.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We use different methods to collect personal information (“PI”) from and about you, including:
1. PI You Provide to Us
We collect your PI directly when you interact with us, for example through live chat, online forms, phone calls, or messaging platforms. Any contact information (such as email addresses or phone numbers) that you provide will be treated as your personal contact details and stored in your profile for future communications, unless you specifically request that we treat it as a one-time-only communication.
Examples of when you provide PI include when you:
When communicating via chat (e.g., WhatsApp, Facebook Messenger, SMS), sessions may be interrupted or closed due to technical issues. In such cases, we may follow up with you via automated phone calls, text messages, or email (if available) to restore communication. You can opt out of follow-up communications at any time by replying to the message or notifying us during the call.
Voice Calls
One of our main collection methods is through voice calls. This allows us to provide immediate customer support and share details about product features that may not be visible on the Website. Typically, we call back in response to your request. At times, we may follow up on unfinished conversations due to misunderstandings, email issues, or technical interruptions that require urgent resolution.
We do not engage in unwanted robocalls or intrusive telemarketing campaigns. You may opt out of phone communications at any time by contacting us by phone or email.
Loyalty / Membership Programs
If you participate in loyalty or membership programs organized by our affiliated companies, we may access the data within your membership account so you can use your benefits (e.g., applying cashback rewards to eligible purchases in accordance with the program’s terms and conditions).
2. PI We Collect Passively
We also collect PI passively as you interact with our Platforms. For example:
For more information, please see our Cookie Policy.
3. PI We Receive from Service Providers
We may collect PI through third-party service providers. For example:
The categories of PI that Business-Class Trip LLC has collected, disclosed, or processed for business purposes in the preceding 12 months are listed below:
Categories of PI Collected / Disclosed / Sold
Business-Class Trip LLC may disclose PI to service providers and third parties for a business purpose or when we receive valuable services from third parties.
Collected
Disclosed for a Business Purpose
Identifiers
FOR WHAT PURPOSE WE USE YOUR PERSONAL INFORMATION
We will use your personal information (“PI”) for the following purposes:
Improving Our Services
Regular Customers
If you have ever requested a price quote or purchased services from us, we treat you as a Regular (loyal) Customer. Regular Customers benefit by:
According to our policy, we may contact you as a Regular Customer using the email/phone information from prior requests or transactions. For example, if you accidentally provided incorrect contact details in your most recent request, or if you cannot be reached at the last provided email/phone number, we may use your earlier contact information. If you prefer not to be contacted this way, you can opt out by notifying us.
Bookings
We and our travel partners use your PI to process bookings and store itinerary details, where applicable.
Marketing Activities
We may use your PI for marketing purposes, which may include:
Referrals
If you participate in our Referral Program by forwarding an email/SMS with your referral code to friends, or by sharing their contact information (email, phone, social media account, etc.) with us, you confirm that you have notified them in advance that their PI will be processed in accordance with this Privacy Policy.
You must respect any objections your friends raise about marketing communications. If you ignore their objections and fail to inform us, Business-Class Trip LLC disclaims all responsibility as an advertiser. We will only unsubscribe friends’ contact details upon their direct request.
Communications
We may use your PI to communicate with you, including to:
Legal Purposes
In certain cases, we may use your PI to:
Performance of a Contract
The use of your PI may be necessary to perform services or provide products that you request. For example, if you make a booking on our Platform, we must collect PI to issue your tickets and complete the transaction.
Consent
In some cases, we rely on your consent to use your PI, particularly for direct marketing. You may withdraw your consent at any time by contacting us.
We have set out below, in a table format, a description of all the ways we plan to use your personal information (“PI”), along with the categories of PI involved.
Purpose
Activity
Category of PI
CHANGE OF PURPOSE
We will only use your personal information (“PI”) for the purposes for which it was collected, unless we reasonably determine that it is necessary to use it for another reason that is compatible with the original purpose.
If you would like an explanation of how processing for the new purpose is compatible with the original purpose, please contact us at privacy@businessclasstrip.com.
YOUR CHOICES
As a customer-focused business, Business-Class Trip LLC respects and values your privacy expectations. You may raise questions or submit requests regarding privacy matters at any time by contacting us. Each of our marketing emails contains an opt-out/unsubscribe link, allowing you to withdraw from marketing communications at any time.
Please note, however, that you cannot unsubscribe from servicing or administrative messages (such as booking confirmations, service updates, or account-related notices), as these are necessary for the performance of our services.
HOW WE SHARE YOUR PERSONAL INFORMATION
We may share your personal information (“PI”) with carefully selected third parties in the following ways: Associated Companies
We may share PI with our associated companies and combine it with other information to improve our internal workflow, enhance efficiency, and provide better services.
Corporate Affiliates & Change of Control
We may share PI with our corporate affiliates. If Business-Class Trip LLC (or part of its business) is sold, merged, or otherwise undergoes a change of ownership, the new owners may access PI as described in this Privacy Policy.
Service Providers
We may share PI with service providers who perform services on our behalf and are contractually obligated to protect your information. Examples include:
If you book through our Platforms, we may share PI with:
These entities act as independent controllers of your PI under their own privacy policies. If you contact customer support, we may share your details with the relevant vendor to resolve your issue.
Business Partners
We may share PI with selected business partners for:
All business partners are bound by confidentiality and PI processing agreements to ensure high privacy and security standards.
Trips Shared by You
If you choose to share your itinerary, you control who can access it. Your itinerary may include sensitive details (such as booking reference codes) that allow recipients to cancel, modify, or check in to your booking. You should only share this information with people you trust. If you publish itineraries publicly (e.g., on Facebook), third parties may collect and use that information.
Legal Consultants
We may share PI with legal consultants when necessary to:
If you provide us with a review of your trip, you authorize us to publish it on our Platforms under the screen name you provided. We may also aggregate your review with others.
Authorities
We may disclose PI when required by law, such as to:
We may share aggregated, anonymous usage data with third parties for analytics, research, or service improvement. This information cannot reasonably identify you.
⚠️ Note on SMS Data: All categories above exclude text messaging originator opt-in data and consent. SMS opt-in information will never be shared with third parties.
HOW WE STORE AND PROTECT YOUR PERSONAL INFORMATION
Our servers and data centers are located in the United States, and our service providers may also be located there or in other countries. By providing us with your personal information (“PI”), you agree that your PI may be transferred to and stored in these countries.
Please note that these countries may have different and/or less stringent privacy, data protection, and data security laws than those of your country of residence. As a result, your PI may be subject to access requests from governments, courts, or law enforcement in those countries, in accordance with their laws.
Where required, and subject to applicable laws, Business-Class Trip LLC will provide the necessary safeguards to maintain protection of your PI, including obtaining contractual commitments from recipients based on the EU Standard Contractual Clauses or equivalent legal instruments.
Security Program
Business-Class Trip LLC maintains a security program designed to protect PI stored in our systems against unauthorized access and misuse. This includes:
Internal Safeguards
We have implemented security measures to prevent PI from being accidentally lost, accessed without authorization, altered, or disclosed. Our employees, agents, contractors, and service providers only process PI on our instructions and are bound by confidentiality duties.
Breach Response
We maintain procedures to handle suspected PI breaches. Where legally required, we will notify you and the appropriate regulators in the event of a data breach.
Important Notice
Although we take reasonable technical and organizational measures to safeguard your personal information, no method of electronic storage or transmission over the Internet is entirely secure. There is always a risk that unauthorized parties may intercept or gain access to your data. By using our services, you acknowledge and accept these inherent risks and agree to take appropriate precautions to safeguard your data.
RETENTION PERIODS
Business-Class Trip LLC will only retain your personal information (“PI”) for as long as is reasonably necessary to fulfill the purposes for which it was collected. This includes satisfying any applicable legal, regulatory, tax, accounting, or reporting requirements.
We may retain your PI for a longer period in the event of a complaint or if we reasonably believe there is a likelihood of litigation relating to our relationship with you.
When determining the appropriate retention period for PI, we take into account the following factors:
OTHER WEBSITES
If you click through to third-party websites or platforms, please note that the Business-Class Trip LLC Privacy Policy does not apply. Those third parties may collect and process your personal information under their own privacy policies. We encourage you to review the privacy policies of any third-party websites or services you visit.
REQUESTS AND COMPLAINTS
Under certain circumstances, and as set by applicable law, you are entitled to exercise the following rights regarding your personal information (“PI”):
1. Right to Access
You may request access to the PI we hold about you (commonly known as a “data subject access request”). This enables you to receive a copy of your PI and check its accuracy and integrity. You may also request information about:
Access requests may be limited to the 12-month period preceding the date of your verifiable request, as permitted by law.
2. Right to Correction
You may request that we correct any incomplete or inaccurate PI that we hold about you. We may require verification of the accuracy of the new information you provide.
3. Right to Deletion
You may submit a verifiable request asking us to delete your PI. Please note that in certain cases, we may reject your request, for example where we are legally required to retain the data or where it is necessary to complete a transaction.
4. Right to Opt Out of Sale/Sharing
You may request to opt out of the sale or sharing of your PI by submitting a request to our Privacy contact email: privacy@businessclasstrip.com
5. Verified Email Requirement
Because of the remote nature of our services, we use the email address you originally provided when requesting a price quote or booking tickets (“Verified Email”) as the primary channel for identity verification and communication. This helps us ensure security and prevents disclosure of your PI to unauthorized parties.
6. Nondiscrimination
We will not discriminate against you for exercising your privacy rights. This means we will not deny services, charge different prices, or provide a different level of quality because you exercised your rights.
However, price or service differences may apply if they are reasonably related to the value provided by your PI. We may also offer financial incentives (e.g., discounts or rewards) in exchange for your consent to provide certain PI or for agreeing not to request deletion of your PI.
7. Fees & Denials
To confirm your identity, we may request specific information from you and may contact you by email, phone, or messenger to gather further details. This ensures that PI is not disclosed to unauthorized individuals.
Due to legal limitations, we may deny requests that involve high-risk data (e.g., Social Security Numbers, driver’s license numbers, financial account data, or passwords). In such cases, we will inform you of the type of data collected, unless prohibited by law.
9. Response Time
We aim to respond to all legitimate requests within one month. In cases where requests are complex or numerous, responses may take longer, but will not exceed 90 days. We will notify you if additional time is required.
10. Contact
To exercise your rights or submit a complaint, please contact our Data Protection Officer (DPO) at: 📧 privacy@businessclasstrip.com
HOW BusinessClassTrip RESPONDS TO “DO NOT TRACK” SIGNALS
Some web browsers include a “Do Not Track” (DNT) feature that allows you to signal to websites that you do not want your online activities to be tracked. At this time, DNT standards are not yet uniform across browsers, and Business-Class Trip LLC does not currently respond to these signals.
PURPOSE OF THIS PRIVACY POLICY
This Privacy Policy explains how Business-Class Trip LLC collects and processes your personal information (“PI”), including any PI you may provide through our Platforms when you purchase a product or service, or when you sign up for our newsletter.
It is important that you read this Privacy Policy together with any other privacy notices, fair processing notices, or specific policies we may provide on particular occasions when we are collecting or processing PI about you. This will ensure you are fully aware of how and why we are using your PI.
This Privacy Policy supplements other notices and policies and is not intended to override them.
CONTACT DETAILS
Business-Class Trip LLC is the company responsible for your personal information (“PI”). We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, please contact the DPO using the details below:
Full name of legal entity: Business-Class Trip LLC Email address: privacy@businessclasstrip.com
POLICY AMENDMENTS
We keep our Privacy Policy under regular review and update it at least once every 12 months. Business-Class Trip LLC may make minor amendments to this Privacy Policy that do not adversely affect your privacy, except where otherwise required by law.
In the event of material changes, Business-Class Trip LLC will publish the amended policy on our Website and, where possible, notify you either by email or via pop-up notice when you next use our Platforms.
Amendments shall take effect on the stated Effective Date. The most current version of this Privacy Policy will always be published on our Website.
DATA ACCURACY
When you provide us with personal information (“PI”), you represent and warrant that the information is true, accurate, complete, and current. You also confirm that you are authorized to provide such information to us.
It is important that the PI we hold about you remains accurate and up to date. Please notify Business-Class Trip LLC promptly if your personal information changes during your relationship with us.
THE CATEGORIES OF PERSONAL INFORMATION WE COLLECT
We may collect, use, store, and transfer different kinds of personal information (“PI”) about you, which we have grouped together as follows:
- Identifiers / Identity Data – including first, middle, or last name; alias; postal address; unique personal identifier (e.g., cookies); date of birth; online identifier; Internet Protocol (IP) address; passport/ID details (number, expiry, issuing country, nationality); or other similar identifiers.
- Contact Data – including billing address, delivery address, email address, and telephone numbers.
- Commercial Information – including requested price quotes, purchased products or services, or other purchasing/consuming histories or tendencies. This also includes Financial Data (bank account and payment card details) and Transaction Data (details about payments to and from you, as well as products and services purchased).
- Network Activity Information – including Technical Data (login data, browser type and version, browsing history, search history, time zone and location, browser plug-ins, operating system, and other technology on the devices you use to access our Platforms), and Usage Data (information about how you interact with our Platforms).
- Geolocation Data – such as country, state, or city.
- Audio & Electronic Records – such as call recordings and email communications.
- Inferences – conclusions drawn from PI, including Profile Data (preferences, characteristics, behavior, attitudes, feedback, and survey responses) and Marketing Data (your preferences in receiving marketing from us or our partners, and your communication preferences).
We may also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your PI but is not considered PI in law, as it does not directly or indirectly reveal your identity. For example, we may aggregate Network Activity Information to calculate the percentage of users accessing a particular feature. However, if Aggregated Data is combined with PI in a way that directly or indirectly identifies you, we treat the combined data as PI and handle it in accordance with this Privacy Policy.
Customer Support: If you contact our customer support services, we will collect any inquiries, complaints, or other information you provide to our support team.
Special Categories of Personal Data: We may, with your consent and where necessary, collect and process sensitive PI that reveals special categories of information, such as:
- racial or ethnic origin,
- religious or philosophical beliefs,
- sexual orientation,
- health or disability information (e.g., meal or seat preferences, insurance claims, car rental accommodations, special hotel room requests),
- immigration or citizenship details.
We will only use such sensitive information to:
- provide the services you request (including related communications and customer support), and
- comply with security, safety, and legal requirements.
CHILDREN
Business-Class Trip LLC does not knowingly collect personal information (“PI”) from minors, except when the minor is included as a traveler in a booking.
If we become aware that a minor has attempted to submit PI through our Platforms outside of this context, we will promptly remove such information from our records.
If you are the parent or legal guardian of a minor who has provided us with PI, please contact us so that we can delete the information.
IF YOU FAIL TO PROVIDE PERSONAL INFORMATION
Where we are required by law to collect certain personal information (“PI”), or where PI is necessary under the terms of a contract we have with you, we may be unable to perform that contract if you fail to provide the requested PI. For example, without required identification details, we may not be able to issue tickets or provide booked services. In such cases, Business-Class Trip LLC may need to cancel the product or service you have with us. If this occurs, we will notify you at the time.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We use different methods to collect personal information (“PI”) from and about you, including:
1. PI You Provide to Us
We collect your PI directly when you interact with us, for example through live chat, online forms, phone calls, or messaging platforms. Any contact information (such as email addresses or phone numbers) that you provide will be treated as your personal contact details and stored in your profile for future communications, unless you specifically request that we treat it as a one-time-only communication.
Examples of when you provide PI include when you:
- apply for our products or services;
- subscribe to our services or publications;
- request marketing materials to be sent to you;
- provide feedback or contact us for support.
When communicating via chat (e.g., WhatsApp, Facebook Messenger, SMS), sessions may be interrupted or closed due to technical issues. In such cases, we may follow up with you via automated phone calls, text messages, or email (if available) to restore communication. You can opt out of follow-up communications at any time by replying to the message or notifying us during the call.
Voice Calls
One of our main collection methods is through voice calls. This allows us to provide immediate customer support and share details about product features that may not be visible on the Website. Typically, we call back in response to your request. At times, we may follow up on unfinished conversations due to misunderstandings, email issues, or technical interruptions that require urgent resolution.
We do not engage in unwanted robocalls or intrusive telemarketing campaigns. You may opt out of phone communications at any time by contacting us by phone or email.
Loyalty / Membership Programs
If you participate in loyalty or membership programs organized by our affiliated companies, we may access the data within your membership account so you can use your benefits (e.g., applying cashback rewards to eligible purchases in accordance with the program’s terms and conditions).
2. PI We Collect Passively
We also collect PI passively as you interact with our Platforms. For example:
- We collect data over time and across different websites when you visit our Platforms.
- We use tracking tools like cookies, beacons, and similar technologies.
- We automatically collect Network Activity Information such as device details, browsing behavior, and interaction with our Platforms.
For more information, please see our Cookie Policy.
3. PI We Receive from Service Providers
We may collect PI through third-party service providers. For example:
- when you log in using a service provider platform (such as Facebook);
- when service provider software integrated into our Platforms collects user information for security and fraud prevention purposes.
The categories of PI that Business-Class Trip LLC has collected, disclosed, or processed for business purposes in the preceding 12 months are listed below:
Categories of PI Collected / Disclosed / Sold
Business-Class Trip LLC may disclose PI to service providers and third parties for a business purpose or when we receive valuable services from third parties.
Collected
- Identifiers
- Contact Data
- Commercial Information
- Network Activity Information
- Inferences
- Audio and Electronic Information
- Geolocation Data
Disclosed for a Business Purpose
- Identifiers
- Contact Data
- Commercial Information
- Network Activity Information
- Inferences
- Audio and Electronic Information
- Geolocation Data
Identifiers
- Identifiers
FOR WHAT PURPOSE WE USE YOUR PERSONAL INFORMATION
We will use your personal information (“PI”) for the following purposes:
Improving Our Services
- To operate, provide, and improve our Platforms and services.
- To better understand the users of our Platforms and services.
- To protect our property and prevent misuse or damage.
Regular Customers
If you have ever requested a price quote or purchased services from us, we treat you as a Regular (loyal) Customer. Regular Customers benefit by:
- becoming more familiar with our services,
- receiving the most relevant price quotes.
According to our policy, we may contact you as a Regular Customer using the email/phone information from prior requests or transactions. For example, if you accidentally provided incorrect contact details in your most recent request, or if you cannot be reached at the last provided email/phone number, we may use your earlier contact information. If you prefer not to be contacted this way, you can opt out by notifying us.
Bookings
We and our travel partners use your PI to process bookings and store itinerary details, where applicable.
Marketing Activities
We may use your PI for marketing purposes, which may include:
- Emails and SMS: Sending marketing emails and/or text messages from Business-Class Trip LLC about our services or those of our partners, if you have opted in, previously transacted with us, or as permitted by law. You may unsubscribe at any time by clicking “Unsubscribe” in emails or by replying STOP to SMS messages.
- Personalized Advertising: Displaying more relevant advertising and recommendations (or suppressing irrelevant content). Ads may appear on our Platforms or on third-party platforms (such as Google or Facebook), and may be based on cookies and tracking technologies. You may opt out of Google and Facebook ad personalization at any time.
- Promotional Campaigns: If you participate in promotions, we will use your PI as necessary to administer them.
Referrals
If you participate in our Referral Program by forwarding an email/SMS with your referral code to friends, or by sharing their contact information (email, phone, social media account, etc.) with us, you confirm that you have notified them in advance that their PI will be processed in accordance with this Privacy Policy.
You must respect any objections your friends raise about marketing communications. If you ignore their objections and fail to inform us, Business-Class Trip LLC disclaims all responsibility as an advertiser. We will only unsubscribe friends’ contact details upon their direct request.
Communications
We may use your PI to communicate with you, including to:
- send booking confirmations,
- send alerts and notifications you subscribed to (including to your mobile device),
- solicit reviews,
- update you regarding itineraries processed by our service,
- respond to customer support inquiries,
- send servicing and administrative emails,
- share information about services offered by us or our business partners that we believe may interest you.
Legal Purposes
In certain cases, we may use your PI to:
- handle and resolve legal disputes,
- comply with regulatory investigations and requirements,
- enforce our Terms & Conditions and policies.
Performance of a Contract
The use of your PI may be necessary to perform services or provide products that you request. For example, if you make a booking on our Platform, we must collect PI to issue your tickets and complete the transaction.
Consent
In some cases, we rely on your consent to use your PI, particularly for direct marketing. You may withdraw your consent at any time by contacting us.
We have set out below, in a table format, a description of all the ways we plan to use your personal information (“PI”), along with the categories of PI involved.
Purpose
- To assist in purchasing air tickets and related travel products (car rentals, hotel bookings, etc.) – our main activity, and to provide assistance requested by you or otherwise perform contractual obligations
- To process and deliver your order related to the main activity, including:(a) Managing payments, cashback (if you participate in loyalty/membership programs), fees and charges(b) Collecting and recovering money owed to us(c) Providing post-sale customer support
- For internal uses based on your relationship with us or consistent with the context in which PI was collected
- To deliver relevant content and advertisements on our Platforms and to measure or understand effectiveness of our advertising
- To improve our Platforms, services, marketing, and customer relationships
- To make suggestions and recommendations about goods or services that may be of interest to you
- To provide customer support related to the main activity
- To detect, handle, or prevent technical errors and security incidents
- To comply with legal obligations
- To exercise or defend legal claims
- To use PI in aggregated form for statistical and analytical purposes
- To manage your requests, especially when you exercise your rights
Activity
- To register you as a new or Regular Customer / to start a business relationship
- Order processing and support
- Managing our relationship with you, including:(a) Notifying you about changes to our Terms or Privacy Policy(b) Asking you to leave a review or take a survey(c) Sending holiday greetings
- Advertising and personalization
- (a) Using data analytics(b) Internal administration (IT, security, compliance)(c) Research and technological development
- Personalized recommendations
- Handling inquiries, concierge services, route changes, refunds, chargebacks
- (a) Troubleshooting, maintenance, data analysis, system support(b) Backup, archiving, and recovery(c) Identifying and repairing errors
- (a) Tax, bookkeeping, and accounting(b) Consolidated and financial reporting(c) Licensing and industry standards (e.g., airline safety rules, PCI DSS)(d) Border security and immigration compliance(e) International data-sharing obligations (e.g., PNR data for crime/terrorism prevention)
- (a) Managing complaints(b) Responding to regulators, courts, or law enforcement(c) Protecting/exercising legal rights of Business-Class Trip LLC
- Analyzing information to improve or secure products/services
- (a) Recording incoming requests(b) Responding in a timely manner(c) Maintaining communication history(d) Managing Unsubscribe lists
Category of PI
- A. Identifiers B. Contact Data C. Audio/Electronic Information
- A. Identifiers B. Contact Data C. Commercial Information D. Inferences E. Audio/Electronic Information
- A. Identifiers B. Contact Data C. Inferences D. Audio/Electronic Information
- A. Identifiers B. Contact Data C. Commercial Information D. Network Activity Information E. Inferences
- A. Identifiers B. Contact Data C. Commercial Information D. Network Activity Information E. Inferences F. Audio/Electronic Information
- A. Identifiers B. Contact Data C. Commercial Information D. Inferences E. Audio/Electronic Information
- A. Identifiers B. Contact Data C. Commercial Information D. Network Activity Information E. Inferences
- A. Identifiers B. Contact Data C. Commercial Information D. Network Activity Information E. Audio/Electronic Information
- A. Identifiers B. Contact Data C. Commercial Information D. Audio/Electronic Information
- A. Identifiers B. Contact Data C. Commercial Information D. Network Activity Information E. Inferences F. Audio/Electronic Information G. Geolocation Data
- Aggregated Data (including Identifiers and Network Activity Information, where anonymized)
- A. Identifiers B. Contact Data C. Commercial Information D. Network Activity Information E. Audio/Electronic Information
CHANGE OF PURPOSE
We will only use your personal information (“PI”) for the purposes for which it was collected, unless we reasonably determine that it is necessary to use it for another reason that is compatible with the original purpose.
If you would like an explanation of how processing for the new purpose is compatible with the original purpose, please contact us at privacy@businessclasstrip.com.
YOUR CHOICES
As a customer-focused business, Business-Class Trip LLC respects and values your privacy expectations. You may raise questions or submit requests regarding privacy matters at any time by contacting us. Each of our marketing emails contains an opt-out/unsubscribe link, allowing you to withdraw from marketing communications at any time.
Please note, however, that you cannot unsubscribe from servicing or administrative messages (such as booking confirmations, service updates, or account-related notices), as these are necessary for the performance of our services.
HOW WE SHARE YOUR PERSONAL INFORMATION
We may share your personal information (“PI”) with carefully selected third parties in the following ways: Associated Companies
We may share PI with our associated companies and combine it with other information to improve our internal workflow, enhance efficiency, and provide better services.
- Example: If you wish to check your booking information, you may be redirected to an application of our associated company that centralizes and displays booking data.
- If you participate in loyalty/membership programs managed by our associated companies, we may share purchase data so that benefits such as cashback can be applied in accordance with program terms.
Corporate Affiliates & Change of Control
We may share PI with our corporate affiliates. If Business-Class Trip LLC (or part of its business) is sold, merged, or otherwise undergoes a change of ownership, the new owners may access PI as described in this Privacy Policy.
Service Providers
We may share PI with service providers who perform services on our behalf and are contractually obligated to protect your information. Examples include:
- IT development and maintenance,
- data storage and security,
- communications and request management tools,
- marketing and analytics,
- legal and consulting services,
- accounting and back-office tools.
If you book through our Platforms, we may share PI with:
- payment service providers and acquiring banks,
- travel vendors such as airlines, hotels, car rental companies, global distribution systems (Amadeus, Galileo, Sabre, etc.), online travel agencies, eSIM providers, and travel insurance/medical protection providers.
These entities act as independent controllers of your PI under their own privacy policies. If you contact customer support, we may share your details with the relevant vendor to resolve your issue.
Business Partners
We may share PI with selected business partners for:
- fraud detection and prevention, using Identifiers, Contact Data, and Network Activity Information,
- conducting surveys, forms, or questionnaires to measure satisfaction,
- marketing activities, including online behavioral advertising and offers for services/products you may find relevant,
- aggregated, anonymized analytics and usage statistics.
All business partners are bound by confidentiality and PI processing agreements to ensure high privacy and security standards.
Trips Shared by You
If you choose to share your itinerary, you control who can access it. Your itinerary may include sensitive details (such as booking reference codes) that allow recipients to cancel, modify, or check in to your booking. You should only share this information with people you trust. If you publish itineraries publicly (e.g., on Facebook), third parties may collect and use that information.
Legal Consultants
We may share PI with legal consultants when necessary to:
- represent Business-Class Trip LLC in disputes,
- respond to authorities or courts,
- establish, exercise, or defend legal claims for ourselves or our partners.
If you provide us with a review of your trip, you authorize us to publish it on our Platforms under the screen name you provided. We may also aggregate your review with others.
Authorities
We may disclose PI when required by law, such as to:
- law enforcement, regulators, or government authorities,
- comply with court orders, subpoenas, or legal processes,
- assist with criminal or administrative investigations,
- prevent, detect, or prosecute criminal acts, or
- enforce our rights and claims.
We may share aggregated, anonymous usage data with third parties for analytics, research, or service improvement. This information cannot reasonably identify you.
⚠️ Note on SMS Data: All categories above exclude text messaging originator opt-in data and consent. SMS opt-in information will never be shared with third parties.
HOW WE STORE AND PROTECT YOUR PERSONAL INFORMATION
Our servers and data centers are located in the United States, and our service providers may also be located there or in other countries. By providing us with your personal information (“PI”), you agree that your PI may be transferred to and stored in these countries.
Please note that these countries may have different and/or less stringent privacy, data protection, and data security laws than those of your country of residence. As a result, your PI may be subject to access requests from governments, courts, or law enforcement in those countries, in accordance with their laws.
Where required, and subject to applicable laws, Business-Class Trip LLC will provide the necessary safeguards to maintain protection of your PI, including obtaining contractual commitments from recipients based on the EU Standard Contractual Clauses or equivalent legal instruments.
Security Program
Business-Class Trip LLC maintains a security program designed to protect PI stored in our systems against unauthorized access and misuse. This includes:
- Encryption technologies and firewalls configured to industry standards,
- Secure Socket Layer (SSL) technology to protect PI transmitted over the Internet,
- Limiting access to PI only to authorized personnel (employees, contractors, or service providers) with a business need to know, subject to confidentiality obligations.
Internal Safeguards
We have implemented security measures to prevent PI from being accidentally lost, accessed without authorization, altered, or disclosed. Our employees, agents, contractors, and service providers only process PI on our instructions and are bound by confidentiality duties.
Breach Response
We maintain procedures to handle suspected PI breaches. Where legally required, we will notify you and the appropriate regulators in the event of a data breach.
Important Notice
Although we take reasonable technical and organizational measures to safeguard your personal information, no method of electronic storage or transmission over the Internet is entirely secure. There is always a risk that unauthorized parties may intercept or gain access to your data. By using our services, you acknowledge and accept these inherent risks and agree to take appropriate precautions to safeguard your data.
RETENTION PERIODS
Business-Class Trip LLC will only retain your personal information (“PI”) for as long as is reasonably necessary to fulfill the purposes for which it was collected. This includes satisfying any applicable legal, regulatory, tax, accounting, or reporting requirements.
We may retain your PI for a longer period in the event of a complaint or if we reasonably believe there is a likelihood of litigation relating to our relationship with you.
When determining the appropriate retention period for PI, we take into account the following factors:
- the amount, nature, and sensitivity of the PI,
- the potential risk of harm from unauthorized use or disclosure of the PI,
- the purposes for which we process the PI and whether these can be achieved through other means, and
- applicable legal, regulatory, tax, accounting, or other requirements.
OTHER WEBSITES
If you click through to third-party websites or platforms, please note that the Business-Class Trip LLC Privacy Policy does not apply. Those third parties may collect and process your personal information under their own privacy policies. We encourage you to review the privacy policies of any third-party websites or services you visit.
REQUESTS AND COMPLAINTS
Under certain circumstances, and as set by applicable law, you are entitled to exercise the following rights regarding your personal information (“PI”):
1. Right to Access
You may request access to the PI we hold about you (commonly known as a “data subject access request”). This enables you to receive a copy of your PI and check its accuracy and integrity. You may also request information about:
- the categories of sources from which PI was collected,
- the business or commercial purposes for which PI was collected,
- the categories of third parties with whom we share PI, and
- the categories of PI disclosed for a business purpose.
Access requests may be limited to the 12-month period preceding the date of your verifiable request, as permitted by law.
2. Right to Correction
You may request that we correct any incomplete or inaccurate PI that we hold about you. We may require verification of the accuracy of the new information you provide.
3. Right to Deletion
You may submit a verifiable request asking us to delete your PI. Please note that in certain cases, we may reject your request, for example where we are legally required to retain the data or where it is necessary to complete a transaction.
4. Right to Opt Out of Sale/Sharing
You may request to opt out of the sale or sharing of your PI by submitting a request to our Privacy contact email: privacy@businessclasstrip.com
5. Verified Email Requirement
Because of the remote nature of our services, we use the email address you originally provided when requesting a price quote or booking tickets (“Verified Email”) as the primary channel for identity verification and communication. This helps us ensure security and prevents disclosure of your PI to unauthorized parties.
- If you submit your request by phone, we will still respond via your Verified Email.
- If you submit a request through an authorized agent or third-party service, we will require additional verification via your Verified Email.
6. Nondiscrimination
We will not discriminate against you for exercising your privacy rights. This means we will not deny services, charge different prices, or provide a different level of quality because you exercised your rights.
However, price or service differences may apply if they are reasonably related to the value provided by your PI. We may also offer financial incentives (e.g., discounts or rewards) in exchange for your consent to provide certain PI or for agreeing not to request deletion of your PI.
7. Fees & Denials
- You will not be charged for exercising your rights.
- We may charge a reasonable fee if your request is clearly unfounded, repetitive (more than twice within 12 months), or excessive.
- We may refuse requests if we cannot verify your identity, or if the applicable fee is not paid.
To confirm your identity, we may request specific information from you and may contact you by email, phone, or messenger to gather further details. This ensures that PI is not disclosed to unauthorized individuals.
Due to legal limitations, we may deny requests that involve high-risk data (e.g., Social Security Numbers, driver’s license numbers, financial account data, or passwords). In such cases, we will inform you of the type of data collected, unless prohibited by law.
9. Response Time
We aim to respond to all legitimate requests within one month. In cases where requests are complex or numerous, responses may take longer, but will not exceed 90 days. We will notify you if additional time is required.
10. Contact
To exercise your rights or submit a complaint, please contact our Data Protection Officer (DPO) at: 📧 privacy@businessclasstrip.com
HOW BusinessClassTrip RESPONDS TO “DO NOT TRACK” SIGNALS
Some web browsers include a “Do Not Track” (DNT) feature that allows you to signal to websites that you do not want your online activities to be tracked. At this time, DNT standards are not yet uniform across browsers, and Business-Class Trip LLC does not currently respond to these signals.
