Terms and Conditions
1. Agreement between Customer and Company
2. Use of the Website and Services
- you are at least 18 years of age;
- you possess the legal authority to create a binding legal obligation;
- you will use this Website in accordance with these Terms and Conditions;
- you will only use this Website and our services to make legitimate reservations for yourself or for another person for whom you are legally authorized to act;
- you will inform such other persons about the Terms and Conditions that apply to the reservations or services you have made or ordered on their behalf, including all rules and restrictions applicable thereto;
- all information supplied by you is true, accurate, current, and complete;
- neither you nor the person you are purchasing tickets for are currently subject to any sanctions (economic, financial, or otherwise) administered or enforced by the EU (its Member States), the United Nations Security Council, the U.S. government, or any other relevant authority with jurisdiction that would prohibit the use of our services.
General Rules and Conditions
3.1 Conditions
- a $350 processing fee per person will be charged (unless you have purchased our Travel Care Service Plan, in which case fees may be reduced or waived), in addition to any fees imposed by the carrier or provider, upon cancellation or exchange;
- refunds, where permitted, will be provided as credit (less applicable airline/hotel fees) toward a future long-haul international flight of equal or greater value, valid for up to twelve (12) months from the original purchase date.
- Cash refunds are not available.
- Please check your email frequently for any schedule change notifications from the airline.
- Verify current flight information 72 hours prior to departure.
- Provide us with a correct, working email address, as we will use it to send ticket confirmations and important travel updates.
- Ensure our messages are not blocked or filtered into spam folders.
- Airline tickets are subject to the airline’s conditions of carriage and fare rules, including cancellation and schedule change policies.
- The contract of carriage is always between the passenger and the issuing airline.
- Airlines may, at their discretion, adjust flight times, schedules, or even cancel itineraries. Business-Class Trip LLC is not responsible for such changes.
- replace your ticket
- issue a full refund, or
- provide alternative travel options.
3.2 Baggage Allowance
3.3 Frequent Traveler Points
3.4 Supplier Rules and Restrictions
- timely payment of all amounts due; and
- compliance with the supplier’s rules and restrictions regarding availability, use of fares, products, or services.
- cancellation of your reservation(s),
- denial of access to the applicable travel product or service,
- forfeiture of any amounts paid for such reservation(s), and/or
- charges to your account for any costs incurred by Business-Class Trip LLC as a result of such violation.
3.5 Travel Destinations and Visa Requirements
Although most international travel is completed without incident, certain destinations may involve greater risk. Business-Class Trip LLC urges passengers to review official travel prohibitions, warnings, announcements, and advisories issued by the European Union and United States Government prior to booking travel.
Helpful resources include:
- https://europa.eu/youreurope
- www.state.gov
- www.tsa.gov
- www.dot.gov
- www.faa.gov
- www.cdc.gov
- www.treas.gov/ofac
By offering travel services to particular international destinations, businessclasstrip.com does not represent or warrant that travel to such destinations is advisable or risk-free, and Business-Class Trip LLC shall not be liable for damages or losses that may result from travel to such destinations.
3.6 Exchanges, Cancellations and Refunds
Confirmed tickets are non-reroutable and non-transferable. If fare rules allow refunds and/or exchanges:- a Business-Class Trip LLC processing fee will be charged to handle any refund or exchange request.
- This fee is collected in addition to any airline penalties and/or amounts recalled by the airline from Business-Class Trip LLC (such as recalled commissions).
- Reservations must be canceled at least 24 hours prior to the scheduled departure time in order to qualify for refund or exchange processing. No-Show tickets will not be processed for refund or exchange.
- All exchanges are subject to fare differences and the applicable fare rules in effect at the time of change.
- Cancellation of a reservation does not automatically initiate a refund request.
All exchanges must be completed prior to the scheduled departure. After tickets are issued, any changes or refunds are strictly subject to the fare restrictions of the ticket purchased.
Please note:
- Discounted fares are generally more restrictive and are often non-refundable and non-exchangeable.
- If you require greater flexibility for refunds or exchanges, consult your travel agent to request a less restrictive fare option. Airlines offer a range of fares, including fully flexible fares that permit exchanges and refunds without restrictions or penalties.
- Airlines strictly enforce fare restrictions and do not permit exceptions. Business-Class Trip LLC has no authority to override these rules once tickets have been issued.
3.7 Ticket Delivery
All tickets sold by Business-Class Trip LLC are issued as electronic tickets (e-Tickets) and will be sent to the email address you provide at the time of booking. Once your e-Tickets have been issued, you will receive an email confirmation that includes your ticket number(s) and the reservation (record locator) numbers for each airline included in your itinerary.3.8 Payment Information
You agree that the payment card you use belongs to you (the cardholder), or that you are duly authorized to use the card if it is not in your name. Business-Class Trip LLC uses stringent security measures for credit card payment processing.We accept all major credit cards: Visa, MasterCard, American Express, Diners Club, and Discover. Credit card transactions are authorized at the time you, or anyone acting on your behalf, accepts these Terms & Conditions and proceeds with the purchase.
All credit cards must have a verifiable billing address in the United States, Canada, EU, UK, Australia, Singapore, or another country accepted by our systems. Certain transactions may be flagged as high-risk and will not be processed unless our credit card verification team determines that it is safe to do so. To verify such transactions, we may contact you or your bank directly.
Any fraudulent transactions will be reported to airlines, airport security, and state or federal law enforcement agencies. Most credit card transactions made over the phone with our Client Service Department are recorded and may be used as evidence in case of dispute.
If your credit card is declined for any reason, we will notify you within 24 hours. Please note that submitting your credit card does not automatically guarantee ticketing. All bookings and fares are not confirmed until tickets are issued by the supplier.
Bank Fees & Currency Conversion:
Some banks and credit card issuers may charge additional fees for processing international transactions. Your bank may:
- convert the payment amount to your local currency,
- charge a currency conversion fee, and/or
- assess a foreign transaction fee if your issuing bank is located outside the United States.
3.9 Limitations of Liability
Information contained on the Website (including text, graphics, links, or other material) is provided on an “as is” and “where available” basis. Business-Class Trip LLC makes no representation or warranty, express or implied, to you or any other person or entity as to the accuracy, timeliness, completeness, merchantability, or fitness for any particular purpose of the Website or any related materials, products, services, or information. This includes, but is not limited to, warranties arising by statute, law, course of dealing, or usage of trade.Under no circumstances, including but not limited to negligence, shall we—or our providers or distributors—be liable for any damages to, or viruses that may infect, your computer equipment or other property, or any loss of data, arising from your access to, use of, or browsing of the Website, or from your downloading of any materials, data, text, images, video, audio, or other information from the Website or from any emails or links sent to you by Business-Class Trip LLC.
In no event shall we, our providers, or distributors be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits, lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use—or inability to use—the Website, the services, the materials on the Website, or travel reservations booked through Business-Class Trip LLC, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges listed in the itinerary giving rise to such liability.
Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the Website must first be communicated to Business-Class Trip LLC in order to attempt to reach a mutual resolution.
We act solely as an intermediary/agent for providers of travel-related products and services (including airlines, hotels, car rentals, meals, travel insurance, etc.). We are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
The carriers, hotels, and other suppliers providing travel or other services on this Website are independent contractors, not agents or employees of Business-Class Trip LLC or its affiliates. We have no liability and will provide no refunds in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond our direct control, nor for any additional expenses, omissions, delays, re-routing, or acts of any government or authority.
By using the Website and/or our services, you agree to irrevocably waive any claim against Business-Class Trip LLC, its subsidiaries, affiliates, officers, directors, managers, agents, contractors, or employees, and expressly agree that none of these parties shall be held liable for:
- any loss of or damage to property or injury to any person caused by defect, negligence, or other wrongful act or failure of performance by any travel supplier;
- any inconvenience, loss of enjoyment, mental distress, or other similar matter;
- any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares or rates;
- any cancellation or double-booking of reservations or tickets beyond our reasonable control;
- any claims arising out of, or in connection with, air or other transportation services, products, or features provided (or not provided) in connection with your itinerary.
For avoidance of doubt (and without limiting the foregoing), Business-Class Trip LLC does not assume any liability whatsoever for cancelled flights, missed flights, or flights not connecting due to schedule changes made by the airline.
The limitations specified in these Terms & Conditions shall survive and remain enforceable, even if any limited remedy provided herein is found to have failed of its essential purpose. These limitations of liability apply for the benefit of Business-Class Trip LLC, its affiliates, and the suppliers of travel products and services purchased through our Website.
3.10 Resolution of Disputes
Customer satisfaction is our main priority. That’s why, if a dispute arises between us, our goal is to resolve it quickly in a fair and cost-effective way.Accordingly, you agree to give us the opportunity to resolve any disputes or claims relating in any way to the Website, your dealings with our customer service agents, any services or products provided, or any representations made by us, by first contacting Business-Class Trip LLC Customer Support at:
- Phone: +1 (800) 454-1100
- Email: support@businessclasstrip.com
- Or by submitting a claim via the online form available on our Contact Us page.
This allows us the opportunity to address your concerns before further action is taken.
3.11 Indemnification
You agree to protect, defend, and indemnify Business-Class Trip LLC, its affiliates, partners, joint ventures, and/or their respective suppliers, as well as any of their officers, directors, managers, employees, and agents, from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature (including, but not limited to, reasonable legal and accounting fees) brought by:- you or on your behalf in excess of the liability described above;
- third parties as a result of your breach of these Terms & Conditions, notices, or documents referenced on the Website;
- your violation of any law or the rights of a third party; or
- your use of the Website.
3.12 Warsaw Convention and Montreal Convention
Passengers traveling on an itinerary that involves an ultimate destination or a stop in a country other than the country of departure are advised that international treaties known as the Montreal Convention or its predecessor, the Warsaw Convention (including its amendments, collectively referred to as the Warsaw Convention system), may apply to the entire journey, including any portion thereof within a single country.For such passengers, the applicable treaty—along with any special contracts of carriage contained in applicable airline tariffs—governs and may limit the liability of the carrier.
3.13 Notice of Liability Limitations
The Montreal Convention or the Warsaw Convention system may apply to your journey. These Conventions govern, and may limit, the liability of air carriers for:- death or bodily injury,
- loss of, damage to, or delay of baggage, and
- delays to passenger travel.
Where the Montreal Convention applies:
- Death or bodily injury: No financial limits.
- Baggage destruction, loss, damage, or delay: 1,100 Special Drawing Rights (SDRs) per passenger (approximately EUR 1,300; USD $1,700).
- Passenger delay: 4,694 SDRs per passenger (approximately EUR 5,400; USD $7,100).
Where the Warsaw Convention system applies:
- Death or bodily injury:
- 16,600 SDRs (approximately EUR 20,000; USD $20,000) if the Hague Protocol applies;
- 8,300 SDRs (approximately EUR 10,000; USD $10,000) if only the original Warsaw Convention applies.
- Many carriers have voluntarily waived these limits. For journeys to, from, or with an agreed stopping place in the U.S., regulations require a minimum liability of USD $75,000.
- Checked baggage: 17 SDRs per kg (approximately EUR 20; USD $20).
- Unchecked baggage: 332 SDRs per passenger (approximately EUR 400; USD $400).
- Delay: Carriers may be liable for damage occasioned by delay, subject to Convention limits.
Additional information:
- If your journey involves multiple carriers, you should contact each airline to confirm the applicable liability limits.
- Regardless of which Convention applies, you may obtain a higher limit of liability for baggage by making a special declaration of value at check-in and paying any supplementary fee required.
- If the value of your baggage exceeds the applicable limits, you should arrange for separate travel insurance before your trip.
Time limits for claims:
- For damage to baggage: Written notice must be made to the carrier within 7 days of receipt of checked baggage.
- For delay of baggage: Written notice must be made within 21 days from the date on which the baggage was placed at the passenger’s disposal.
4. Notice of Contract Terms Incorporated by Reference
Your contract of carriage with the airline providing your transportation, whether international, domestic, or a domestic portion of an international journey, is subject to:- this notice,
- the airline’s contract of carriage, which may be found on the airline’s website,
- any notices or receipts of the carrier, and
- the carrier’s individual terms and conditions (“Conditions”), related rules, regulations, and policies (“Regulations”), as well as any applicable tariffs.
If your travel involves more than one carrier, different Conditions, Regulations, and tariffs may apply for each segment. The Conditions, Regulations, and tariffs of each carrier are incorporated by reference into and form part of your contract of carriage.
Carrier Conditions may include, but are not limited to:
- limits on liability for death or bodily injury,
- limits on liability for loss of, damage to, or delay of baggage (including fragile or perishable items),
- rules for declaring higher baggage value and paying any applicable fees,
- application of Conditions and liability limits to acts of the carrier’s agents or representatives,
- time limits for filing claims or initiating actions,
- rules on reconfirmation of reservations, check-in times, ticket validity, and the carrier’s right to refuse carriage,
- refusal of carriage to passengers failing to comply with laws or lacking necessary travel documents.
You can obtain further details about your contract of carriage from the airline. Many carriers publish this information on their websites. When required by law, you may inspect the full text at carrier sales offices or request a copy free of charge. If a carrier sells air transportation or checks baggage for another carrier, it does so only as an agent for that carrier.
⚠️ Important Notices:
- Travel Documents: You cannot travel without all required documents, such as passports and visas. Governments may require carriers to provide passenger data for security and immigration purposes.
- Denied Boarding: Flights may be overbooked. Airlines will first request volunteers to give up seats in exchange for compensation. If insufficient volunteers, denied boarding may occur per airline boarding priority rules. Compensation policies and boarding priorities are available at airline ticket counters. Some foreign jurisdictions may not apply these protections.
- Baggage:
- Checked Baggage: Allowances are set by carriers and may vary by class, route, and/or airline. Excess baggage may incur fees.
- Cabin Baggage: Allowances vary by airline and aircraft type. Carriers may impose limits. Keeping cabin baggage to a minimum is recommended.
- Different carriers on a journey may have different rules. Always check directly with your carrier.
- Check-In Times: The time shown on your itinerary/receipt is the departure time of the aircraft, not the check-in or boarding time. Carriers may refuse carriage if you are late. Always observe the check-in and boarding deadlines provided by the airline.
- Dangerous Goods (Hazardous Materials): Items such as compressed gases, explosives, flammable liquids/solids, corrosives, radioactive materials, oxidizers, poisons, infectious substances, and alarm-equipped briefcases are prohibited unless specifically permitted. Additional restrictions may apply for security reasons. EU and U.S. federal law forbid carriage of hazardous materials aboard aircraft in baggage or on your person.
Payment Processing:
In the event of charges made by Business-Class Trip LLC, the merchant of record and payment processing location will be:
Business-Class Trip LLC
2339 Nostrand Ave, Suite 7F
Brooklyn, NY 11210, USA
5. Credit Card Chargebacks
You have the ability to dispute charges with credit card companies (“chargebacks”). If you have a question about a charge on your credit card statement, we strongly encourage you to first contact Business-Class Trip LLC prior to disputing a charge with your card issuer. This allows us the opportunity to review, explain, and resolve any questions or concerns you may have about the charges. In all cases, Business-Class Trip LLC will work with you in good faith to resolve your concerns.However, Business-Class Trip LLC retains the right to dispute any chargeback that it believes is improper, and to fully cancel any booking associated with a chargeback.
Improper Chargeback Scenarios
The following chargeback scenarios are considered improper. Business-Class Trip LLC retains the right to investigate, rebut, and recover costs associated with such claims:
- Chargebacks arising from non-cancellable bookings where refunds are not permitted by fare rules or by the airline, regardless of whether the booking was used.
- Chargebacks arising from charges authorized by family members, friends, associates, or other third parties with direct access to your credit card.
- Chargebacks arising from an airline’s failure to deliver a product or service in a manner consistent with the airline’s product description.
- Chargebacks arising from force majeure events or other circumstances beyond the control of Business-Class Trip LLC.
- Chargebacks relating to services or products that have been fully or partially used by you.
For certainty, and in accordance with our Privacy Policy, Business-Class Trip LLC may use information relating to you—including records of customer service calls—to investigate and dispute chargeback claims.
Authorization to Recover Chargeback Amounts
You hereby unconditionally authorize Business-Class Trip LLC to charge your credit card (and/or recover from your account) for the amount of:
- Any chargeback processed by your bank that relates to services or products you have fully or partially used; and
- Any chargeback fees applied by your bank for chargeback requests initiated by you that are deemed invalid or are rejected by the bank.
6. COVID-19 WAIVER OF LIABILITY
You agree that it is your personal decision to travel and that you are doing so with full knowledge of current travel recommendations, restrictions, and risks related to COVID-19 and other health concerns. Business-Class Trip LLC assumes no responsibility and shall not be liable for unsafe conditions, health hazards, pandemics, or other illnesses that may arise during travel.We have no special knowledge of health risks or dangers at specific destinations. For reliable information, we recommend consulting the following resources:
- U.S. State Department: www.travel.state.gov → “Find International Travel Information” → “Country Information”
- Centers for Disease Control (CDC): www.cdc.gov/travel → “Destinations”
- International Air Transport Association (IATA): IATA Travel Centre for current government COVID-19 travel requirements.
Travel suppliers and governments may impose COVID-19-related requirements, such as:
- health affidavit forms,
- health screenings before departure or upon arrival,
- face covering mandates,
- quarantines or isolation periods.
These requirements are beyond our control, and it is the traveler’s responsibility to comply with them. For the latest supplier requirements, always check the supplier’s official website. We are not responsible for:
- the acts or omissions of travel suppliers,
- failure of suppliers to adhere to schedules,
- failure to provide services or refunds,
- supplier financial defaults, or
- failure to honor trip credits.
We make no representations regarding the financial condition of suppliers and accept no liability for recommending a trip credit in lieu of a refund. If requested, we may assist you in obtaining any refunds due or in rebooking trips using future credits; however, we may charge a nonrefundable service fee for such assistance.
You agree to hold Business-Class Trip LLC harmless for:
- your decision not to purchase travel insurance, or
- any denial of coverage by a travel insurer for COVID-19 or any other claim.
⚠️ Assumption of Risk: YOU EXPRESSLY ASSUME ALL RISKS AND DANGERS DESCRIBED ABOVE. YOU AGREE TO FOREVER RELEASE, DISCHARGE, AND HOLD HARMLESS Business-Class Trip LLC, its officers, directors, employees, agents, associates, affiliated companies, contractors, guides, and subcontractors from any and all liability, actions, suits, claims, or demands of any kind arising out of or in connection with these risks and dangers.